| This section contains a
few letters and cards I've received from some of my customers. In some
cases, we were just talking after they'd had their car for a while and they
mentioned how much they were enjoying it. I asked them to jot their
feelings down and send it to me. I really expected them to forget
about my request but to my surprise lots of folks responded!
I've grouped them
by car type, and you can click on
the thumbnails to see the whole letter. Jump to
TL, TSX,
MDX, RSX,
Integra and Other Letters
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Acura RL |
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"Thank you for all your excellence and personal
assistance in my last three leases....The service provided by Pflueger
Acura is over the top as well....no longer is the servicing of our cars
a hassle."
-Wayne Cordeiro:
1996 Acura 2.5TL, 1999 Acura 3.5 RL, 2002 Acura MDX, and now a 2005
Acura TL |
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"Whether
or not we end up making a deal, I must tell you that you are the best
organized sales representative I've met so far. Your website is
impressive. I appreciate your courtesies."
-Ben Cayetano |
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"Thank you for all
your attention to detail in facilitating the purchase and delivery of this
beautiful piece of machinery."
-Scott Lucas: 2005 Acura RL |
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"I am unable to come up with a single deficiency in the new Acura.
I'm now a happy camper!"
-Lon Eastlund, 1997 Acura 3.5 RL (Lon is now in his second RL) |
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| "I have received many comments
from co-workers who think I drive a Lexus 400! I enjoy correcting them, especially
on price!" -Gary Lee, 1997 Acura
3.5 RL (Gary is now in his second RL) |
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| "I can comfortably comment on both the 3.5 RL and Pflueger's after
sale service...I am also extremely impressed with the attention to detail and exceptional
follow up service I have received from Colin Sato"
-Robert
Osias, 1997 Acura 3.5 RL |
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| "I really think its the
attitude of the Sales/Lease consultant that makes the sale and I think you've got what it
takes."
-Kirk
Tengan, 1999 Acura
3.5 RL |
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"We are truly enjoying our new RL and have never had second thoughts about making such a purchase."
-Karen
Tajiri, 1996 Acura 3.5 RL
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"We would like to commend you and your
professionalism and expertise."
-Bart and Iris Hirashima, 2000 Acura 3.5 RL |
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Acura TL |
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"The car is fantastic and I look forward to driving it
each day...It's made my trips to Mililani to see a student teacher SO much
more enjoyable"
-Julie Maeda, 2004 Acura TL |
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"This was my first 'on my own' buying experience and I'm
glad you made it so easy for me. The whole buying process was so
quick."
-Jean H. 2004 Acura TL |
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"We are so completely satisfied with this experience... There was
nothing hidden: no questionable practices...just straightforward car
purchasing."
-Roy Kuroda, 2004 Acura TL |
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"It has been such a pleasure to deal
with you during the purchase of my Acura. Your responses to my calls and
e-mails shows what a professional you are and how seriously you take
Customer Service
-Edward Arraut, 2004 Acura TL
|
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| "Pflueger
Acura and Colin Sato are the only way to go! I love my '04 TL and
this is the first car I've owned that makes me feel "It's the
Ultimate"
-Dorothy
Haraga, 2004 Acura TL
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"I would also like to commend your 'after the sale'
support and your responses with regards to concerns I had about the car"
-Keith,
2003 Acura TL Type-S |
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"It's been about 6 months since the purchase date and I'm very impressed
with the time you've taken out of your busy schedule to write me letters of
thanks and follow ups. Not to mention the pleasant
phone calls to see how I'm doing... keep up the good work"
-Tanner
Nakasone, 2000 Acura 3.2 TL |
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| "Having been is various
management positions, I always appreciate excellent service and have taken the time to
acknowledge those that have performed well" -Allen & Kristen Kubota, 1999 Acura 3.2 TL |
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| "I could have easily chosen
and Infiniti I30, Nissan Maxima, and even a Lexus GS300. Instead, I chose the Acura
3.2 TL, because of the value, the total package, and you. Your follow through sealed
the deal.
-John K. Kai, 1999 Acura 3.2
TL, 2002 Acura MDX |
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| "His professionalism and
caring ways for his client became more evident after we took delivery of the car. He
is always very prompt in attending to my needs and concerns" -Pio B. Enrico, 1997 Acura 2.5 TL |
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| "This experience was a
challenging and fun adventure for me, because Colin knew that ACURA was not my first
choice. That's all history now, and much to my delight, we chose the ACURA TL
3.2"
-Maureen M. Yamasaki,
1998 Acura 3.2 TL, 2002 Acura 3.2 TL, and now a 2005
Acura TL |
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|
Acura MDX |
| "Working with
Colin was the BEST car purchase experience I have had in 30 years on a
dozen vehicle purchases - he exceeded my expectations all around."
-Dale Moyen, 2007 Acura MDX |
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| "We
also made a fairly recent purchase of a 2003 Honda Pilot for my wife and
there is a tremendous difference between the two vehicles' performance
as well as the service centers....Acura is just a higher end product....
-Tennyson K. Lum Jr.
2003 and 2007 Acura MDX |
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| "When
I first started this entire process, I had a very uncomfortable
feeling about buying a new car, owing to my previous experience at
another Acura dealership. You made this a seamless experience..."
-Charles L.
Chiu, 2001 Acura MDX, and 2002 Acura 3.2 TL
Type-S
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"Your after the sale service has been exemplary.
Whether answering a question or making sure my MDX is taken car of
during a service visit. "
-Sheldon Ching, 2002 Acura MDX |
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Acura TSX |
| 'Like
most people, I can't stand high-pressure sales, and consequently
appreciated your informative, easy-going nature. I won't hesitate
to recommend you to any of my family and friends interested in
purchasing an Acura"
-Alan Okada, 2006 Acura TSX |
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"Colin provided what we in the public relations
business call 'value-added' service - service that's 'above and beyond.'
..... In short, this was my best new car experience to date"
-Shirley Cavanaugh,
2005 Acura TSX |
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"After considering other cars, the TSX won out
not only because of the car itself, but because Acura's professional sales
staff (Colin Sato and Rick) gave us such fast, reliable and quality
service. We really appreciated Colin checking so quickly..."
-Bev, 2004
Acura TSX |
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| “I
contacted Colin Sato at Pflueger Acura, arranged for a test drive and was
instantly sold. All of the reviews were spot on...Bottom
line, I purchased the correct car"
-Gary K., 2004 Acura
TSX |
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"For me, the TSX set
the bar as to what I expect in a car for a
certain price. I went to Audi, BMW, Mercedes,
Lexus, Saab and none could match what Acura
offered without at least a $6000 price difference."
-Gavin N. 2004
Acura TSX |
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Acura RSX |
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"Colin's knowledge and passion about Honda/Acura cars
and his openness and honesty during the sales process made my purchase the
best experience I've had with a dealership"
-Michael Sasaki, 2005 Acura RSX Type-S |
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| "You
have been professional, attentive, knowledgeable and very honest"
-Glenn Barut,
2002 Acura RSX Type-S
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"If I were to get another car again, I'd consider
getting another Acura because of the easy going non-aggressive stance
you took...."
-Anthony Escasa, 2002 Acura RSX
Type-S |
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| "It's
only been two weeks with my 2002 Acura RSX Type-S and I've received
numerous compliments on it's appearance, performance power, and
integrity"
-Derrick Wong, 2002
Acura RSX Type-S |
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Acura
Integra |
| "...you made my experience in
purchasing a new car an informative, stress-free, and fun one. I got a great deal on
a great car; something I didn't expect from an exclusive dealer."
-Scott Kai, 1998 Acura Integra Type-R |
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| "I
truly appreciated your patience, support and knowledge in making such a
huge decision as purchasing an automobile. Your customer service
is superior and I would not hesitate to recommend my family and friends
to you. "
Marian Shimizu, 2000
Acura Integra and Nissan Maxima |
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| Thank you for providing me with a
comfortable, no- pressure buying experience at Pflueger Acura"
-David Young, 1997 Acura Integra |
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| Thank you for helping Valerie out
with her car when it was damaged. It was quite frustrating for her having to deal
with everything, but at lease she wasn't hurt."
-John and Marie Wang, 1996 Acura Integra GS-R |
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| "We will be sure to refer and
friends and family of ours to you if they should ever need any help
with purchasing a car in the future"
Jon Fukagawa, 2001 Acura Integra |
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| "I wanted to let you know I
appreciated the positive experience that I had."
Mariah Milan Plauche'
(prospective client on an Integra that was not in stock when she
needed it) |
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|
Honda Cars,
and Miscellaneous letters of appreciation |
| "It may not have been the best
deal for your company but Colin has iced a relationship that I hope will be of benefit for
you. If someone doesn't steal him, I am certain he will have me or someone in my
family in an Acura before this lease runs down" -Ray Sweeney, 1997 Honda Accord (I sell
Hondas too!) |
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| "You did not give me the
"typical" runaround I've experienced at most car dealerships. You fully
understood my needs and appropriately recommended the type of car I wanted." Patrick Rafferty, Pre-Owned 1996 Honda Accord
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"You handled my purchase experience of Honda motor
vehicle much more than a mere business transaction. It was more
like a friend helping out another friend"
-Mike Fujioka,
2002 Honda S2000 |
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| "I would like to thank you for all
your help and guidance with the Bedell lease. This was my first experience
using the internet for the arrangement for such and expensive
item. Your made it very easy"
-Jack Solomon, 2001 Honda Civic LX |
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| "There are very few people who truly
enjoy what they do. Colin Sato is one of those people who gives
his heart and soul to his customers. This is a rare quality in people
these days"
-Gwen Suzuki-Oishi, 2001 Honda Civic EX |
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| "Your professionalism,
patience, and diligence were very evident to me, and I regret not being able to reward
your efforts with a sale"
-Paul Dickey, (never bought anything from me!) |
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